Overview
RIICOM301E Communicate information is designed for workers who need to develop the skills and knowledge to communicate effectively in mining, drilling and civil infrastructure environments. The course covers workplace communication processes, documentation, meeting participation and information exchange required to support safe and efficient operations on site.
Delivered as a blended course with in-person training and assessment , this program suits workers entering operational roles, as well as supervisors, team leaders and other personnel who need formal training in workplace communication practices across Queensland.
On successful completion, participants receive a nationally recognised Statement of Attainment for RIICOM301E Communicate information from Forky Stick Training and Safety Consultants (RTO #45802).
No licensing, legislative or certification requirements apply to this unit at the time of publication. Site-specific or employer requirements may vary, so participants should confirm workplace requirements before enrolling.
Who This Course Is For
Workers seeking formal training in workplace communication within mining, drilling or civil infrastructure environments
Supervisors, team leaders and operational personnel who need to strengthen communication and documentation skills on site
New or existing workers requiring nationally recognised training in communication processes and workplace information exchange
Personnel completing broader training pathways within the resources, infrastructure or surface extraction industries
What You’ll Learn
Apply technical literacy and communication skills to interpret and use common industry terminology
Interpret work procedures and processes as they apply to operational work activities
Identify barriers to communication and apply strategies to reduce them in the workplace
Communicate and convey work activity information electronically using workplace systems
Question and actively listen to others when obtaining information on technical activities
Participate in meetings, ask questions and provide responses in line with workplace procedures
Participate in conflict resolution meetings and document outcomes appropriately
Locate and apply relevant workplace documentation, policies and procedures
Units of Competency
This course delivers 1 nationally recognised unit of competency :
RIICOM301E Communicate information
Delivery and requirements
- Unit
- RIICOM301E Communicate information
- Class size
- Maximum of 6 students per practical class
- Delivery
- Blended: online learning with face-to-face training and assessment
- Duration
- 1 day
- Time to complete
- Up to 12 months from commencement
- Prerequisites
- There are no formal prerequisites for this course. It is suitable for workers entering mining, drilling or civil infrastructure roles, as well as existing workers requiring formal training in workplace communication.
- Assessment
- Assessment may include written or verbal questioning, practical activities, workplace-style documentation tasks and observation of communication skills in line with unit requirements. All tasks must be completed to a competent standard.
- Fee
- $250. Reassessment, extension and refund terms are set out in our Fee Administration and Refund Policy (PDF, opens in a new tab).
- Outcome
- Statement of Attainment for RIICOM301E Communicate information.
- Support and entry needs
- All learners complete a language, literacy, numeracy and digital (LLND) assessment before enrolment. If you need learning, language, literacy, digital or other support, contact us before you book on 07 4922 1060. See our Access and Equity Policy (Word document). Three forms of identification are required at enrolment.
Dates and booking
Run on demand
This course is scheduled to suit demand. Ring us or send a question and we'll book you or your crew in.